Refund and Returns Policy

EXCHANGE AND RETURNS

Please ensure that the item(s) is in original condition, original packaging and with the original tags and tickets attached & is unused. All merchandise must be returned in the original selling condition. Returns that do not meet our policy will not be accepted and will be returned to you at your cost. A final inspection will be done to ensure that it is in its original condition, followed by processing your return.

EXCHANGES

• Our exchange policy is applicable to item(s) received in your online order within 7 days upon receiving your order.
• We offer only one time size or product exchange for all orders.
• Please note that an exchange is subjected to stock availability and we reserve the right to do an exchange by way of an item(s) of a similar value or any other methods at the discretion of HYPE SHOES.

RETURNS

• Our return policy is applicable to item(s) received in your online order within 7 days upon receiving your order.Return will only be accepted if the product tags are intact.
  * We only offer one complementary return on fresh merchandise and no successful returns can be filed for merchandise shopped during sale/ special promotion period.

REFUNDS

• Our refund policy is only applicable to successful returns.
• Refunds will be based on the merchandise value on your invoice. Shipping and handling charges for unsuccessful exchange / return will have to be borne by the customer.
• Please allow 14 days after your return has been approved for your refund to be processed.
• Please note that the processing time for refund is dictated by card issuers.
• In the case where the returned product is damaged or used, refund will not be issued.

 

RETURN STATUS

• To check on your return status, sign in to your account and click on Overview under My Ac, then select My Returns.
• Your return status is reflected next to your Return Request number.
  • Pending – Your Return request has been received
  • Authorised – Your Return request has been authorised partially
  • Authorised – Your Return request has been partially authorised
  • Return Received – We have received the returned item(s)
  • Processed and Closed – Your Return request has been resolved
  • Closed – Your Return request has been denied

All returns and exchanges via the Online Store are to be shipped to the address below:

HYPE IMPEX,
PlOT NO F-91,
UPSIDC INDUSTRIAL AREA,
SELAQUI, DEHRADUN,
UTTARAKHAND, 248197