Please ensure that the item(s) is in original condition, original packaging and with the original tags and tickets attached & is unused. All merchandise must be returned in the original selling condition. Returns that do not meet our policy will not be accepted and will be returned to you at your cost. A final inspection will be done to ensure that it is in its original condition, followed by processing your return.
Our exchange policy is applicable to item(s) received in your online order within 7 days upon receiving your order.
We offer only one time size or product exchange for all orders.
Please note that an exchange is subjected to stock availability and we reserve the right to do an exchange by way of an item(s) of a similar value or any other methods at the discretion of HYPE SHOES.
Our return policy is applicable to item(s) received in your online order within 7 days upon receiving your order.Return will only be accepted if the product tags are intact. * We only offer one complementary return on fresh merchandise and no successful returns can be filed for merchandise shopped during sale/ special promotion period.
Our refund policy is only applicable to successful returns.
Refunds will be based on the merchandise value on your invoice. Shipping and handling charges for unsuccessful exchange / return will have to be borne by the customer.
Please allow 14 days after your return has been approved for your refund to be processed.
Please note that the processing time for refund is dictated by card issuers.
In the case where the returned product is damaged or used, refund will not be issued.
To check on your return status, sign in to your account and click on Overview under My Ac, then select My Returns.
Your return status is reflected next to your Return Request number.
Pending – Your Return request has been received
Authorised – Your Return request has been authorised partially
Authorised – Your Return request has been partially authorised
Return Received – We have received the returned item(s)
Processed and Closed – Your Return request has been resolved
Closed – Your Return request has been denied
All returns and exchanges via the Online Store are to be shipped to the address below: