EXCHANGE AND RETURNS
Please ensure that the item(s) is in original condition, original packaging and with the original tags and tickets attached & is unused. All merchandise must be returned in the original selling condition. Returns that do not meet our policy will not be accepted and will be returned to you at your cost. A final inspection will be done to ensure that it is in its original condition, followed by processing your return.
- Our exchange policy is applicable to item(s) received in your online order within 7 days upon receiving your order.
- We offer only one time size or product exchange for all orders.
- Please note that an exchange is subjected to stock availability and we reserve the right to do an exchange by way of an item(s) of a similar value or any other methods at the discretion of HYPE SHOES.
- Our return policy is applicable to item(s) received in your online order within 7 days upon receiving your order.Return will only be accepted if the product tags are intact.
* We only offer one complementary return on fresh merchandise and no successful returns can be filed for merchandise shopped during sale/ special promotion period.
- Our refund policy is only applicable to successful returns.
- Refunds will be based on the merchandise value on your invoice. Shipping and handling charges for unsuccessful exchange / return will have to be borne by the customer.
- Please allow 14 days after your return has been approved for your refund to be processed.
- Please note that the processing time for refund is dictated by card issuers.
- In the case where the returned product is damaged or used, refund will not be issued.
- To check on your return status, sign in to your account and click on Overview under My Ac, then select My Returns.
- Your return status is reflected next to your Return Request number.
- Pending – Your Return request has been received
- Authorised – Your Return request has been authorised partially
- Authorised – Your Return request has been partially authorised
- Return Received – We have received the returned item(s)
- Processed and Closed – Your Return request has been resolved
- Closed – Your Return request has been denied
All returns and exchanges via the Online Store are to be shipped to the address below:
PlOT NO F-91,
UPSIDC INDUSTRIAL AREA,